FAQs

Please refer to our most frequently asked questions before contacting us. Thank you!

What are the studio hours?

If you want to come and check out our studio, drop off the firing or for a pick up, please e-mail us first to schedule the time. In addition, please text to 310-989-4295 before you arrive to make sure Ki is there. For a quick look around please come in weekdays 10 am to 5 pm and ask for Fausto.

Where can I park?

You can park in the back of our studio, in the parking lot. Please avoid parking next to the Garage restaurant. Entrance is from the parking lot through the red/grey door.

I missed a class. Can I make it up?

Unfortunately, we are not able to offer any make ups at this time. 

I am not a student or a member. Can I bring something I made to fire and how long will it take?

Yes, we do provide firing services for individuals and schools: tiles, sculptures, pots, special projects. Firing starts at $50 and is usually 3c per cubic inch for pottery, 4c per cubic inch for sculpture, around $1.80 per tile; all above per one firing. Please plan on a two week turnaround time. Rush rates available. College/high school students please note: no, you will not have your item back by tomorrow morning because you need a credit for a class. It takes three days to fire our gas kilns including loading/unloading and we don't fire on weekends. ALL FIRING DROP OFFs SHOULD BE DONE WITH KI or FAUSTO IN PERSON, please do not leave anything at the studio, even when someone there tells you it's okay and "they will get back to you." All drop offs need to be paid for prior to firing. Also, all work on your piece needs to be done prior to bringing it in -- fixing, drying, painting, glazing, etc. Thank you!

Please text to set up your appointment: 310-989-4295

I registered for a class but can't take it that month because my schedule changed!

If you registered for a class and it hasn't started yet (at least 48 hours prior), you can request to be moved to a different session or for a refund. We'll do our best to accommodate your schedule, but some classes fill quickly and we may not have room in the day of your choice. If we rescheduled you for another session and you cannot make it again, your class registration is forfeited. We can only move you one time. Each time we move you, we reserve the spot for you alone. When you change last minute someone else who could be taking the class is unable to register, since we have limited number of wheels available for classes.

If the session started already and you can't make it, sadly, we won't be able to issue any refunds or make any changes. Thank you for your understanding.

Can I take one time class with a friend/wife/husband/mother?

Yes, you can. Please refer to our special events page for pricing. All reservations require a full payment before the party. You can purchase a class for one or two people here:  Please note, $100 covers one person only.

https://www.echoartstudio.com/collections/beginning-classes/products/private-lesson-for-one

If you talked to us and we confirmed your time but you didn't show up, your spot is up for grabs and your reservation is forfeited. 

I want to buy a gift certificate for someone to take a class. How do I go about it?

You may purchase a gift certificate here:

https://www.echoartstudio.com/products/gift-card

E-mail this e-gift card to your recipient and they will use it to pay for a class on our website.

I keep calling your phone and no one ever answers!

We do apologize for the phone inconvenience -- we don't have a receptionist and often are either teaching or loading kilns. You may leave a message and someone will eventually get back to you, but it's faster to e-mail or text us.